Moncler Jackets FAQ's

Q: How safe is shopping on monclerjacket-shop.com?

A: We realize how important it is to securely store any information that you provide edhardyeshops.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Q: Are your Moncler merchandise authentic?

A: Our merchandise are 100% manufactured by the factories which do the OEM for the authentic brand companies, using the durable materials, professional craftsmanship and custom color way. They are made following the standard of original ones, almost tells no different to the original ones. You are all satisfied with the quality products from us. If you are not sure of our offers, you can place a sample order to check first.

Q:How can I place an order online?

A: Click on the item you wish to purchase, select size and color required then click "ADD TO CART". You can add additional items or proceed to 'checkout'.

Q: Do you ship your merchandise worldwide?

A: Yes, we will ship our merchandise worldwide by international express mail, and it usually takes about 1-2 weeks for delivery

Q: How much shipping will be charged for each order and how can I track my parcel online?

A: The tracking information will be sent by email once the items have been shipped. We charge free when your order amount reach upto USD100. The shipping of the items is online traceable.

Q: Will I get an order confirmation?

A: We will send you a confirmation email detailing the exact order received shortly after your order is placed.

Q: When will my products be delivered?

A: After your order has been dispatched, we'll send you a tracking information e-mail. You can track your parcel status in 2-3 days online with the tracking number we offer. Usually you can receive your parcel in 7-9 working days.

Q: What if I'm not in when you deliver?

A: Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipient is not available, you can contact your local post office with your tracking number directly to arrange re-delivery or collect our parcel personally.

Q: How long will it take to receive a refund from returned products?

A: The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.

Q: Do you offer discounts on bulk orders?

A: When you make a large, one-off purchase on our website, please contact us firstly at monlcerstoresales@gmail.com . You can benefit from discounts.

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